• When you make an appointment, you will receive email confirmations, including one email with a link (URL) to an online appointment (Google Meets) with Carlie.

• At least 5 minutes before your appointment time, click the link; this will open up a new window in a secure platform

• You will not need to download any software or make an account, simply enter your name and proceed with your session.

Phone:

• If you would like to be contacted on a different number to what we have on file, please let Carlie know ASAP.

• At the time of your appointment, Carlie will call you (will show No Caller ID) and you may answer and proceed with your session.

Face to face sessions will be conducted at 16a Toorak Rd in lovely South Yarra. Please make your way to the upstairs waiting area and Carlie will collect you at the time of your appointment.

When you complete the intake form, it will ask you for credit or debit card details. These details will be securely stored in Halaxy. The card you provide will be charged directly after the session. Payment can also be paid via BSB though this will need to occur prior to the session. The Medicare rebate (if you have a mental health care plan) will be processed at this same time. Easy!

• Therapy is a very individual experience and it’s quite normal to feel some nervousness about beginning. Carlie’s role as a therapist is to walk along-side you and create an environment which promotes a balance between effort and ease in discussing what can feel like deeply personal information.

• Often therapy involves re-learning thought styles that have developed over many years and the therapeutic process isn’t always linear, but Carlie welcomes you to be open about the process and will work collaboratively with you to ensure you get the most out of therapy.

• Complete the registration form.

• Review and sign the consent to treatment form.

• If you have organised a Mental Health Care Plan with your GP, you will need to provide a copy via the intake form.

• Before your appointment, you will receive an email reminder. The practice requires at least 48 hours notice for any appointment changes, or you will incur a fee. Rescheduling is only an email away.